Return Policy for FEMAZE

Overview:

At Femaze, we value our customers and want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return policy to make the process as smooth as possible.

Eligibility:

To be eligible for a return, please ensure that:

1. The item is in its original condition, unused, and in its original packaging.
2. The return request is made within [number] days from the date of purchase.
3. The item is not a non-returnable product (e.g., perishable goods, personalized items, etc.).

Return Process:

To initiate a return, please follow these steps:

1. Contact Us:

   • Reach out to our customer service team at care@femaze.ae
   • Provide your order number, the reason for the return, and details of the item you wish to return.

2. Confirmation:

   • Our customer service team will review your return request and provide you with instructions on how to proceed.

3. Return the Item:

   • Pack the item securely, including all original packaging.
   • Ship the item to the address provided by our customer service team.
   • You are responsible for the shipping costs associated with the return.

4. Inspection and Refund:

   • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
   • If approved, we will process the refund using the original payment method.

Terms and Conditions:

1. We reserve the right to refuse a return if the item does not meet the eligibility criteria.

2. Return requests must be made within 3 days of the purchase date.

3. The customer is responsible for the cost of shipping the item back to us.

4. Refunds will be processed within 3 business days after receiving the returned item.

5. In the case of a defective or damaged item, please contact us immediately for assistance.

Contact Us:

If you have any questions or concerns about our return policy, please contact our customer service team at care@femaze.ae